Exceptional Customer Service

Real Customers, Real Reviews

Residential Customers

In Their Own Words

We’ve been thrilled with the service provided by Chris James Landscaping over a number of years.  We have especially appreciated the responsiveness to questions and issues and the proactive and holistic approach to caring for our property.  We chose to invest in our landscaping rather than just finding the lowest cost provider; and Chris James has been the perfect partner to deliver consistently great service with outstanding results.

– Adam Clark

We have been using Chris James Landscaping for many years. We cannot say enough about Chris and his employees. We have a large front and back yard and maintaining it is a huge job. Our crew exceeds all our expectations, and we get to enjoy a beautiful yard season after season, year after year. From weekly maintenance to planting spring flowers, fall mums, keeping our irrigation and lighting in order, we are constantly impressed. They have done a fabulous job landscaping our yard and have made our backyard our oasis that we enjoy immensely. The entire company is extremely responsive and a pleasure to work with. From the field workers, to the office staff, to our manager Jason, to Chris himself they are all hands on and take pride in the work they do. Needless to say, we highly recommend these guys! Just looking at photos of our property during the year says it all!

– Carla Nash

To Whom It May Concern: I would like convey my satisfaction with my experience with Chris James Landscaping. While I have only had two services to date, both services have exceeded my expectations. Not only does the yard look better, I very much like the note that is left advising what has been done. Most importantly, I would like to compliment Jason. It is because of his professionalism, follow up and willingness to take the time to explain the services that helped me make my decision to award Chris James Landscaping with my business. Please understand, I am not an easy sell, my monthly expense has increased substantially, I had obtained quotes from 4 companies, not to mention the current economic environment, and he still made it happen. I’m sure you know, what is truly important is not customer service, it is the customer’s experience. My experience has been exceptional, and I will be sure to pass the word.

Dear Chris: I haven’t spoken to you since we first met in March so I want to start by telling you how happy I am that I decided to use your company for my landscaping needs. Your customer service is especially outstanding when considering today’s service business environment in which most companies have forgotten the meaning of the phrase. My contact with the two ladies who answer your phones, with Nelson, and with Daryl and Esteban who maintain my property weekly, has been met with universal professionalism, courtesy, friendliness, respect and responsiveness. Most important to me is that they all do exactly what they tell you they are going to do and then do it when they tell you it will be done.

– Midland Park, New Jersey

Chris: The landscape team did a great job yesterday with making the property look party ready! The mulch looks great and they did a fantastic job!

– Ramsey, New Jersey

You have the very best people, how do you find them? They are pleasant and professional. The guys in the field and their supervisors are the best!

– Ridgewood, New Jersey

I just wanted to report in with an update on my tree situation. As you know, you sent the crew of Joe, Esteban and Ramone to my home yesterday, 09/20/11, to remove the disaster of my fallen trees, and to clean up the mess. To get right to the point — they did a fantastic job. First, they accomplished the major mission of getting the trees out of there — and did it professionally, carefully and efficiently. They did such a good job that my backyard is cleaner now then it was before the trees fell. In addition, as you know, one my trees fell in my neighbor’s backyard and bent several of her trees. Not only did they clean up the fallen tree and her mess, but straightened out the bent trees by tieing them to my fence — and they look great. In addition, the large tree in my yard that fell in my pool, also bent the gorgeous shrubs that your other crew just manicured beautifully, and it also crashed through the fence. Joe, Esteban and Ramone straightened out the bushes with rope, and even fixed the fence so you can hardly see where it was bent. As you know, I have also been extremely impressed with the work performed by your other crew, Giovanni, German and Juan C. This leads me to stress that you gentlemen, Chris and Jason, should think of giving talks and advice to other small businesses on employee management. Seriously, you obviously have a major skill in selecting excellent employees, who are high quality workers, but are also high quality people — cooperative, well-mannered and tremendously efficient. In addition, your management methods are particularly productive, because all of your workers are motivated, polite, proud and perfectionists at their work. In fact, when we do the booklet to consumers, this is a major point to stress. Thank you again for a superior job, done extraordinarily well with no problems or drama. It is a pleasure to work with such professionals.

– Bergen County, New Jersey